Terms and Conditions
Welcome to WPXPO. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services, including our WordPress themes and plugins.
By accessing our website, creating an account, or purchasing our products and services, you agree to these Terms. However, these Terms do not limit or override any rights granted under applicable open-source software licenses.
WPXPO is a software company based in Dhaka, Bangladesh, specializing in WordPress and WooCommerce plugins. Our products are designed to enhance your web experience and are subject to the following conditions.
1. License for Themes and Plugins
All WPXPO themes and plugins are distributed under the GNU General Public License (GPL) or another GPL-compatible open-source license, as specified in the license notices accompanying each product.
Our GPL-covered software may be used, modified, copied, and redistributed, including for commercial purposes, provided that the applicable GPL conditions are followed.
You may also resell, share, or distribute modified versions of GPL-covered software without obtaining additional written permission from WPXPO, as long as you comply with the applicable open-source license.
These Terms do not restrict or override any rights granted under the GPL or other applicable open-source licenses.
You may install and use GPL-covered software on an unlimited number of websites. However, access to premium updates, technical support, account services, and other paid benefits depends on your purchased service plan.
Website activation limits associated with paid plans apply to the services and benefits provided by WPXPO, not to your rights to use, modify, or redistribute GPL-covered software.
For more details, visit the GNU General Public License.
2. Lifetime Access
WPXPO offers a “Lifetime Access” option through a one-time payment. This provides ongoing access to the premium products and services included in your purchased package for as long as WPXPO continues to offer the relevant product or service.
Lifetime plans may include premium updates, support, and other benefits as specified at the time of purchase.
If WPXPO discontinues a product or service, the related access and service benefits may also end. However, discontinuation does not remove your rights to use, modify, or redistribute GPL-covered software you have already obtained.
3. Warranty Disclaimer
Our plugins and themes are provided “as is,” without warranties of any kind, express or implied, except where warranties are required by applicable law.
Although we work to maintain the quality and reliability of our products, human errors in code may occur.
We cannot guarantee that our software will always be error-free, secure, or compatible with every third-party plugin, theme, or future WordPress update. We also cannot guarantee that our products will function perfectly with every existing or future website configuration.
4. Limitation of Liability
To the fullest extent permitted by applicable law, WPXPO shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products and services.
This includes, but is not limited to, lost profits, data loss, business interruptions, or other damages, even if WPXPO has been advised of the possibility of such damages.
Nothing in these Terms excludes liability that cannot legally be excluded.
5. Product Delivery
Purchased products are available for download through your WPXPO account dashboard, subject to the access and service benefits included in your purchased plan.
Free products can be downloaded without payment, although account registration or login may be required for certain services.
Eligible customers may download their purchased products multiple times while the relevant download service remains available under their plan.
If you experience download issues, first verify your payment and account status. If the issue continues, submit a support ticket. We prioritize account-related support requests.
Any limitations on account downloads or service access do not restrict your GPL rights concerning software copies you have already received.
6. Compatibility
Our products follow WordPress coding standards to reduce compatibility issues. However, conflicts with other plugins, themes, hosting environments, or third-party services may still occur.
If you encounter a bug or compatibility issue, our team will assist where possible according to your support entitlement.
7. Updates
We regularly review reported issues and release product updates when necessary.
Updates may include bug fixes, security improvements, compatibility adjustments, and new features. In certain cases, temporary solutions may be provided through support tickets before an official update is released.
Complex issues may require additional time to investigate and resolve.
Access to premium updates delivered through WPXPO’s update services depends on your purchased plan and its validity.
8. Support Services
Premium support is available through our official ticketing system according to the terms of your purchased service plan.
Support and premium update services remain active for the duration specified in your plan, such as one year for annual purchases or the applicable lifetime service period for lifetime purchases.
Customers with annual plans must renew their service subscriptions to continue receiving eligible premium updates and support. Renewal is not required to retain the GPL rights associated with software already obtained.
We aim to respond to support tickets within 24 to 48 hours. However, response times may vary depending on ticket volume, weekends, public holidays, and unforeseen circumstances.
In some cases, responses may take up to five business days. If you experience an extended delay, please contact our support team.
Free users may receive assistance through WordPress.org support forums or other available support channels. Premium customers receive priority assistance, and support for free users is provided on a best-effort basis.
Note: Official product support is provided through our designated support channels, not social media platforms such as Facebook or X (formerly Twitter).
9. Pricing and Offers
WPXPO reserves the right to modify product prices, introduce promotional offers, change service packages, or discontinue products at any time without prior notice.
Changes to pricing generally apply to future purchases or renewals, subject to the terms of the applicable purchase agreement.
Such changes do not affect any rights granted under applicable open-source software licenses.
10. User Conduct and Illegal Activities
Users must not engage in spamming, fraud, unauthorized access, or other illegal activities through WPXPO’s website, accounts, or services.
WPXPO reserves the right to restrict or terminate access to its website, accounts, support services, and other company-managed services when users violate these Terms or applicable laws.
We may also refuse commercial services or support for websites engaged in activities prohibited under applicable Bangladeshi law, including illegal gambling, money laundering, unlawful adult content, or other prohibited activities.
These service restrictions do not revoke or limit the rights granted under applicable open-source licenses for software already received.
If you notice suspicious or unauthorized activity involving our services, please contact our support team.
11. Governing Law
These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles.
Any disputes arising from these Terms or WPXPO’s commercial services shall be resolved in the courts of Dhaka, Bangladesh, subject to applicable law.
This provision does not override the terms or rights established by applicable open-source software licenses.
WPXPO will cooperate with lawful legal processes but is not responsible for outcomes beyond its reasonable control.
12. Amendments to Terms
WPXPO reserves the right to update or modify these Terms when necessary.
Any changes will be published on this page, along with an updated “Last Updated” date.
Your continued use of our website, account services, or paid services after the updated Terms become effective constitutes acceptance of those changes, subject to applicable law.
Changes to these Terms will not revoke, restrict, or override rights already granted under applicable open-source software licenses.
13. Intellectual Property
WPXPO owns or holds appropriate rights to the intellectual property associated with its website, products, branding, trademarks, documentation, and other materials.
Our software products and any other materials released under the GPL or another open-source license remain subject to their respective license terms.
You may use, copy, modify, and redistribute GPL-covered materials, including commercially, in accordance with the applicable license.
For website content, trademarks, logos, brand assets, and other materials not covered by an open-source license, reproduction or redistribution may require permission from the respective rights holder, unless otherwise permitted by applicable law.
The ownership of intellectual property does not limit or override the permissions granted under applicable open-source licenses.
14. Termination
WPXPO reserves the right to suspend or terminate access to user accounts, premium support, update services, or other company-managed services if these Terms are violated.
Such actions may be taken without prior notice where legally permitted. Any applicable refund rights will be handled according to our refund policy and relevant laws.
Termination of account access or paid services does not automatically terminate your rights under the GPL or other applicable open-source licenses.
Your rights to use, modify, and redistribute previously obtained GPL-covered software remain governed by the applicable license.
15. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
No provision of these Terms shall be interpreted to restrict or invalidate rights granted under applicable open-source software licenses.
