Refund Policy

Last Updated: October 12, 2025

At M/S WPXPO, founded in 2020, a Bangladeshi software company headquartered at House No.1/C, Road No. 1, Shyamoli, Dhaka, Bangladesh, we are committed to customer satisfaction while providing premium WordPress themes and plugins under the GNU General Public License (GPLv3). This Refund Policy outlines the terms for refunds on eligible purchases made through our website (https://www.wpxpo.com/) and related subdomains. Our goal is to be transparent and cooperative while limiting our liability to the fullest extent permitted by law.

This policy applies solely to purchases processed by M/S WPXPO or our third-party payment processor, Paddle. It does not cover third-party sites, services, or actions beyond our direct control. By making a purchase, you agree to this policy and our Terms and Conditions, subject to your legal rights under applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and Bangladesh Digital Security Act 2018.
For refund inquiries, contact the support team. For formal refund requests or complaints, contact our business team. We are committed to cooperating fully within legal requirements.

Refund Guarantee

We offer a 14-day money-back guarantee for eligible purchases of our WordPress themes and plugins, starting from the date of purchase confirmation. If your purchase meets the eligibility criteria below, we will process a full refund of the product price (excluding non-refundable taxes or fees) promptly after verification.

Refunds trigger the deletion of related personal purchase data (e.g., transaction IDs, product keys, order history) from our systems, unless retention is required for legal purposes (e.g., tax compliance under Bangladeshi law), as outlined in our Privacy Policy.

Eligibility Criteria

You are eligible for a refund only if your request is submitted within 14 days of purchase and meets one or more of the following clearly defined reasons:

Missing Promised Features: The purchased product(s) do not include features explicitly stated in the product description on our website (https://www.wpxpo.com/) at the time of purchase.
Unresolved Product Issues: Our support team is unable to resolve verified product issues (e.g., bugs or functionality failures) within 24 hours of your initial support ticket submission, despite reasonable cooperation from you (e.g., providing access logs, screenshots, or other requested documentation). Moreover, it may take up to 72 hours to resolve product issues due to unforeseen circumstances. However, for a new feature request, which is possibly custom and requires additional work, eligibility will be revised by the support team.
Failure to Provide Promised Support: We are unable to deliver the level of support specified in your purchased package (e.g., premium support for paid products) within the 24-hour (max) response goal outlined in our Terms and Conditions.
Failure to Provide Promised Support: We are unable to deliver the level of support specified in your purchased package (e.g., premium support for paid products) within the 24-hour (max) response goal outlined in our Terms and Conditions.
Security Vulnerabilities: The product contains confirmed security issues that pose a risk to your site or data, and we cannot provide a fix within 7 business days of notification
Security Vulnerabilities: The product contains confirmed security issues that pose a risk to your site or data, and we cannot provide a fix within 7 business days of notification

We cooperate fully in verifying eligibility and may request evidence (e.g., order ID, screenshots, logs) to process your request efficiently.

Non-Eligibility Reasons

To maintain fairness and prevent abuse, refunds will not be granted for the following reasons. These exclusions protect our operations while encouraging users to review product details before purchase:

Requests After 14 Days: Any refund request submitted more than 14 days after the purchase date.
Purchases with Special Coupons/Discounts: Purchases made using a special coupon or discount code provided by our support or business team, as these are final sale transactions.
Bundle Offer Purchase: Bundle offers are non-refundable.
Lack of Explanation or Evidence: Requests without a clear, verifiable reason or supporting documentation (e.g., no description of the issue or proof of purchase).
Insufficient Time for Support: Not allowing our support team at least 7 business days to investigate and resolve reported issues.
Third-Party Conflicts: Technical issues caused by incompatible third-party plugins, themes, or custom modifications, as we disclaim compatibility warranties in our Terms and Conditions.
Change of Mind: Deciding you no longer want the product, preferring an alternative, or claiming a mistaken purchase.
Misuse or Violations: Purchases used in violation of our Terms and Conditions (e.g., reselling without permission, use on sites with illegal activities such as gambling or adult content under Bangladeshi law).

Refund Process

To request a refund:

Submit Your Request: Use our dedicated support system or contact our business team with the Order ID and Purchase Date. Include detailed reason for the request, referencing one of the eligibility criteria if possible. Also include supporting evidences (e.g., screenshots, error logs, or correspondence with support).
Verification: We will review your request within 2-5 business days and may contact you via support or business emails for additional information to cooperate in resolving the issue or verifying eligibility.
Processing: If eligible, refunds will be processed within 5-7 business days (longer during weekends, holidays, or high-volume periods). Funds will be returned to your original payment method.
Confirmation: You will receive an email confirmation upon processing. If denied, we will provide a clear explanation and, where applicable, suggest alternatives (e.g., support fixes or product updates).
Appeals: If you believe a denial was incorrect, reply to the denial email within 7 days with new evidence for re-review.

We aim to handle requests cooperatively and transparently, but are not liable for delays due to verification, payment processor limitations, legal constraints, and/or any other factors beyond our control.

Taxes, Fees, and International Considerations

To request a refund:

Taxes: Determined by your country’s tax policies and are non-refundable, even if a product refund is approved, as per Paddle’s processing terms.
International Customers: Refunds may be subject to currency conversion fees or delays imposed by your bank or payment provider. WPXPO is not liable for such fees or exchange rate fluctuations.
Legal Compliance: Refunds comply with GDPR and CCPA, ensuring no discrimination for exercising consumer rights. For example, requesting a refund will not affect your access to other services or support.

Limitations of Liability

As stated in our Terms and Conditions, WPXPO provides products “as is” without warranties, express or implied. We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages related to refund requests, including but not limited to lost profits, data loss, or business interruptions, even if advised of such possibilities. This policy does not affect your statutory rights under applicable law (e.g., GDPR’s 14-day cooling-off period for non-customized digital goods, where applicable).

Data Handling Post-Refund

Upon approval of a refund, we will delete related personal purchase data (e.g., transaction IDs, product keys, order history) from our systems, except where retention is required for legal purposes (e.g., tax records for 7 years under Bangladeshi law). Non-personal data (e.g., anonymized analytics) may be retained for up to 26 months, as outlined in our Privacy Policy.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant updates will be posted on our site or emailed to registered users with 30 days’ notice. Continued use of our products implies acceptance of the updated policy. WPXPO is not liable for your failure to review updates.

Governing Law

This policy is governed by the laws of Bangladesh, without regard to conflict of law principles. Any disputes arising from this policy will be resolved exclusively in the courts of Dhaka, Bangladesh. We cooperate fully with legal processes but are not liable for outcomes beyond our control.

Contact Us

General Inquiries and Support/Refund Requests/Complaints: Visit the support page.
Address: M/S WPXPO, House No: 1/C, Road No: 1, Shyamoli, Dhaka, Bangladesh.

EU/UK users may contact the Information Commissioner’s Office (https://ico.org.uk/). CCPA users may contact the California Privacy Protection Agency (https://cppa.ca.gov/). Bangladeshi users may contact the Bangladesh Telecommunication Regulatory Commission (BTRC). We cooperate fully with authorities but are not liable for outcomes beyond our control.

This policy is governed by the laws of Bangladesh, without regard to conflict of law principles. Disputes will be resolved exclusively in the courts of Dhaka, Bangladesh. We cooperate with legal processes but are not liable for outcomes beyond our control.

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