Frequently Asked Questions
Explore our FAQs to find quick and helpful responses to common queries about our products, services, and expertise.
Pre-sales Questions
You will need to register to WPXPO to buy premium products. Once registered, you can make a purchase from your products pricing table. You can activate your themes or plugins from your dashboard with the designated license key upon successful transaction.
We accept payment via PayPal and internationally accepted credit cards. Please visit the support page to learn more about the accepted payment gateways.
The best way to get in touch with us is via the Contact Form. We will answer any queries regarding the support of our themes and plugins. You can also reach out to us for licensing support as well.
Answer: We are always ready to provide the best possible support to our customers. In general, it take may take us 24-hours to respond to your query. You can use our contact form to reach out.
Please note that we will be able to resolve support issues on business days. Our office hours are as follows:
Business Hours: 9:00 A.M. to 6:00 P.M. (GMT 6+)
Weekly Holidays: Friday and Saturday
We have free and paid WordPress themes and plugins. We offer time-to-time updates for the free themes and plugins.
You have ‘Business’ and ‘Lifetime’ plans for our paid products. The ‘Business’ plan has limitations on licensing in terms of the time period (subscription time) and WordPress Activations (The number of sites where our products can be used).
The ‘Lifetime’ plan has no restrictions in terms of licensing. You can use it in as many WordPress websites as you please. As a paid customer, we will offer regular product updates to you.
You can learn more from our PostX and ProductX Pro version schemes.
You can download your purchased theme or plugin from your WPXPO Account Dashboard.
Yes, you will need the free version of a theme or plugin installed on your WordPress site to activate the ‘Pro’ license.
You will have the ‘Upgrade to Pro’ option when you install and activate one of our themes and plugins. If you’ve purchased a pro version, then you will be able to activate your theme or plugin from your WPXPO account dashboard.
Please visit the documentation section to learn more about ‘Pro’ installation.
We have a live demo available for all our WordPress themes and plugins. You can visit the themes or plugins page to see our product in action.
Or you can download the free version of our WordPress themes and plugins to see them in action.
Answer: We have an easy refund policy. It means if you are not satisfied with our WordPress themes or plugins, you can ask for a refund within 14-days. We will happily give you 100% of your money back if you are eligible for a refund.
You can also check out our refund policy to learn more.
In general, it takes around 3 business days to complete a refund request. You can go through our refund policy if you wish.
General Queries
WPXPO is a software company focused on helping website owners grow their traffic, boost engagement, and increase sales through high-quality digital solutions. We develop feature-rich, performance-optimized WordPress plugins and Shopify apps built for bloggers, marketers, publishers, eCommerce store owners, and developers.
It’s spelled “WPXPO” and pronounced as “W-P Expo” – short for “WordPress Expo.” We envision WPXPO as a hub for powerful WordPress innovations.
WPXPO started in 2020 with a mission to make WordPress easier, faster, and more flexible for every user – from bloggers to large-scale eCommerce businesses. Since then, we’ve launched multiple successful products that now power thousands of websites globally.
WPXPO offers feature-rich WordPress plugins that help users create stunning blogs, build high-converting WooCommerce stores, and boost product sales effortlessly. Our plugins are built for speed, flexibility, and ease of use – empowering users to thrive in their businesses online.
We’ve also recently expanded into the Shopify ecosystem with our latest app, WowETA, which allows Shopify merchants to show accurate estimated delivery times and boost buyer trust.
In addition, WPXPO now provides custom development services for businesses that want to build tailored WordPress or Shopify solutions. Contact us to discuss your specific project or development needs.
WPXPO products are designed to solve real challenges faced by bloggers, marketers, and e-commerce store owners. Here’s how each of our products helps:
PostX – Helps anyone create a highly personalized and beautiful blog with premade templates and advanced features, making website creation more accessible.
WowStore – Saves time and effort for e-commerce businesses by helping them create a fully functional, conversion-optimized WooCommerce store through ready-made layouts, product grids, carousels, filters, and more.
WowRevenue – Designed to solve low sales and cart abandonment. It helps boost revenue with strategic offers like product bundles, Buy X Get Y, frequently bought together, spending goals, and more.
WowOptin – Helps store owners and marketers grow their email list and boost conversion. It increases user engagement with smart popups, opt-in forms, exit-intent triggers, and on-site retargeting — without slowing down your site.
WowAddons – Turns boring product pages into high-converting ones by adding custom options like image, color swatches, checkboxes, file uploads, and more.
WowShipping – Addresses the lack of flexibility in WooCommerce’s native shipping settings. It lets you set powerful conditional shipping rules based on cart value, role-based, distance-based, and more.
WowETA (Shopify App) – Helps Shopify merchants improve buyer confidence by showing accurate estimated delivery times on product pages.
Yes, all WPXPO products are built to work seamlessly with modern WordPress setups. We recommend using:
– WordPress version 5.0.0 or higher
– PHP version 7.4 or higher
– MySQL 5.6+ or MariaDB 10.1+
We offer both free and pro versions of all of our plugins. The free versions include essential features, while the premium plans unlock advanced functionalities, templates, and priority support.
After-Sales Queries
Our expert support team offers uninterrupted support for pro and free versions of our plugins for critical failures and updates. Please note that we also offer guidance on product installation when requested.
You can directly update the plugin from your WordPress dashboard. Just make sure your product is installed and your license is active. Also, keep an eye out for our weekly newsletter and join our Facebook group to get exclusive product updates early.
You can contact our support team for the fastest response and renew your license. You can also visit your WPXPO account dashboard on account.wpxpo.com and manage licensing from there.
PostX Plugin
Yes, the PostX plugin features AJAX filtering for specified block filtering.
PostX features the Advanced Query Builder, which lets you showcase your posts by custom post type, taxonomy control, post offset, and include/exclude.
With the pro version of PostX, you get 30+ starter site templates and over 40+ Gutenberg post-blocks.
After the expiration of a one-year license, the design and customization you have done using the PostX Pro will remain the same. But you can not import any premium starter packs or premade designs of the blocks, and you will also stop receiving updates. However, you can still use the pro customization options of the settings section.
Starter Sites are one-click importable site templates that help you launch a complete site in minutes. Choose a template, customize the color and typography, and import. It’s ideal for quick site setup.
Dynamic Content allows PostX blocks (like grids, sliders, headings) to fetch meta and custom field data dynamically, including support for ACF, MetaBox, and Pods with Pro.
Yes, PostX offers full FSE support, letting you visually design templates like archives and custom posts using supported blocks.
PostX integrates with page builders like Elementor, Divi, Oxygen, WPBakery, Bricks, and SEO plugins such as Yoast, Rank Math, SEOPress, and All in One SEO.
WowStore Plugin
WowStore is an all-in-one WooCommerce page builder plugin that lets you create a beautiful store and add conversion-boosting features, helping you sell and grow your business.
Yes, the easy-to-use WowStore plugin features full support for the WooCommerce Wishlist add-on with all essential functionality.
WowStore features excellent support for the ‘Product Overview’ add-on, which helps the user showcase the features of a product efficiently. You can read more about the ‘Product Overview’ feature on the WowStore Plugin Page.
The WowStore Product Compare add-on lets you create a comparison system for specific products. It also supports shortcode implementation. Learn more on the WowStore Plugin Page.
Yes, WowStore’s Woo Builder lets you design shop, product, cart, checkout, thank-you, My Account, archive, and search pages visually using ready blocks and templates.
Yes, features include upsells, cross-sells, free shipping bar, cart timer, animated add-to-cart button, push notifications, and Name Your Price options.
WowStore offers powerful addons like Wishlist, Compare, Variation Swatches, Quick View, Pre-order, Partial Payment, Stock Progress Bar, Size Chart, Currency Switcher, Call For Price, and more.
WowAddons Plugin
WowAddons is a WooCommerce product add‑ons plugin that lets you display extra options on product pages. Customers can customize their shopping items through these custom fields. It’s perfect for enhancing user experience and increasing average order value.
WowAddons offers over 25 field types, including radio buttons, checkboxes, dropdowns, image/color swatches, date/time pickers, text inputs, file uploads, heading/shortcode fields, product selectors, and more – all with conditional logic and dynamic pricing support.
Yes, almost all custom fields support conditional logic, letting you tailor the user experience by showing fields only when specific conditions are met.
Yes, you can assign add-ons globally to all products, to specific products, or to entire categories through the dropdown menu in the add-on builder page.
